Privacy Policy

Last updated: October 5, 2026

Effective date: October 5, 2026

Introduction

Akord Payment Solutions ("Akord," "we," "us," or "our") operates akord.io and provides payment processing placement services connecting merchants with acquiring banks and payment processors. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using our website or submitting information through our forms, you agree to the practices described in this policy.

Information We Collect

Information you provide directly. When you submit an application, lead form, or contact request, we collect: your name, business name, email address, telephone number (including mobile number), business website, business type and industry, processing volume, current and prior payment processors, and other business details relevant to evaluating your payment processing needs.

Information collected during underwriting. If you proceed with a merchant account application, we and our banking partners may collect additional information including business formation documents, tax identification numbers, government-issued identification, bank account details, processing statements, and licensing documentation.

Information collected automatically. When you visit our website, we automatically collect your IP address, browser type and version, device type, pages viewed, time spent on pages, and referring URL. We collect this through cookies and similar technologies.

SMS and text message information. If you provide your mobile number and consent to receive text messages from us, we collect and maintain your mobile phone number, your consent record (including the date, time, and method of consent), your message history with us, and your opt-out status.

How We Use Your Information

We use the information we collect to:

• Evaluate your business and match it with appropriate acquiring banks and payment processors
• Prepare and submit merchant account applications on your behalf
• Communicate with you about your inquiry, application, or account by phone, email, and text message
• Provide ongoing account support, compliance guidance, and servicing
• Respond to your questions and requests
• Comply with legal, regulatory, and card network requirements
• Detect and prevent fraud
• Improve our website and services

How We Share Your Information

Akord shares information only as necessary to deliver the services you request or as required by law. Specifically:

Acquiring banks, payment processors, and payment facilitators. To place your business with a merchant account, we must submit your application and supporting documentation to one or more of our banking and processing partners for underwriting. This sharing is necessary to provide the service you requested and occurs only with your knowledge in connection with an application you have initiated.

Service providers. We use third-party vendors for website hosting, application intake, email delivery, and analytics. These providers process data on our behalf under contractual obligations and may not use it for their own purposes.

Legal and regulatory disclosure. We may disclose information when required by law, subpoena, court order, regulatory request, or to protect our legal rights, prevent fraud, or ensure the safety of others.

Business transfers. If Akord is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

What we never share. We do not sell your personal information. We do not share your information with third parties or affiliates for their own marketing, advertising, or lead generation purposes. As stated above, mobile phone numbers and SMS consent data are never shared with any third party for any purpose.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information we collect. Our website uses TLS encryption for data transmitted to us. Access to merchant information is limited to personnel who need it to perform their job functions. Documentation submitted during underwriting is transmitted to banking partners through secure channels.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain application and merchant information for as long as necessary to provide services, maintain business records, and comply with legal, regulatory, and card network recordkeeping requirements. SMS consent records and opt-out requests are retained as required to demonstrate compliance with applicable telecommunications regulations.

Your Choices and Rights

Text messages. Reply STOP to any message to opt out at any time.

Email. Use the unsubscribe link in any marketing email, or contact us directly.

Access, correction, and deletion. You may request access to the personal information we hold about you, request corrections, or request deletion. Contact us using the information below. Some information must be retained to comply with legal and regulatory obligations even after a deletion request.

Cookies. Most browsers allow you to refuse or delete cookies. Disabling cookies may affect website functionality.

State privacy rights. Depending on your state of residence, you may have additional rights regarding your personal information, including the right to know what information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. Akord does not sell personal information. To exercise any applicable right, contact us using the information below.

Children's Privacy

Our website and services are intended for business use by individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If we learn we have collected information from a person under 18, we will delete it.

Third-Party Links

Our website contains links to third-party websites, including those of our partners and service providers. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

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